Have the UK's leading proximity warning system is one thing but providing the highest possible level if service and support on a national basis is another. As part of commitment to customer service on the 8th September we held our first formal engineering training day in Bournemouth. In total 12 of OnGrade's engineering network were able to attend the event.
The event provided the team with a much higher level of technical understanding of the SiteZone proximity warning system as well giving an insight into recent innovations such as the highly successful BucketZone. Those in attendance were also luck enough to get a sneak peak of some of the new innovations we will be launching at the RWM Show 12-14 September. Another session focused on OnGrade's electronic documentation system used for installation, service and inspections. This system has been live since early 2016 and allows OnGrade (and customers) to have a detailed history on all of their SiteZone system, forms are completed on a tablet of phone and when the engineers gets back to an internet enabled area they are automatically emailed back to us.
Following this initial event we will be taking the training on the road so that engineers unable to attend will also benefit this will ensure that we continue to give national support at a local level.